AUTOLUXÉ Transportation Services launched its global strategy when clients began asking for that same EXPERIENCE in other cities where business took them. Over time, we have developed a worldwide network of affiliates that allows us to place our footprint in more than 500 major cities. Rigorously tested, our local affiliates are selected for their adherence to generally shared operating principles and for their excellence in providing premium client services.
During this time, AUTOLUXÉ has invested heavily in its infrastructure to meet established performance capacity objectives. Integrating GT3’s leading edge technology into our system has allowed us to streamline processes from reservation intake through to final invoicing. Itinerary updates, which continue to be the bane of every executive assistant, are no longer a hassle. Revisions are reflected in real time as they are entered into the system. GPS tracking and FAA monitoring capabilities –that keep us apprised of flight delays, diversions and early arrivals - ensure that the right vehicle is in the right location at the right time.
AUTOLUXÉ continues to invest heavily also in its PEOPLE. From our chauffeurs, to office and reservation staff, to our sales and marketing force –we recruit motivated individuals; we train them to excel; and we promote a learning organization where passionate, creative thinkers schooled in customer support are better able to service client needs.
Our commitment to service excellence is more than just a catchword here. We continue to quantify what service excellence entails and through continuous quality improvement review all our processes on a regular basis to ensure compliance. Embracing innovation, adopting best practices, and being open to new ways of doing business continues to keep us ahead of the curve in anticipating client needs and in rolling out our ever improved service delivery model.